Return Policy
Thank you for shopping at BooksInBengali.com, owned and operated by Books In Bengali. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain types of items are exempt from being returned, including:
- Downloadable software products
- Gift cards
Initiating a Return
To initiate a return, please contact our customer service team within 2 to 3 working days of receiving your order. You can reach us by emailing booksinbengali@gmail.com. Please provide your order number and the reason for the return in your communication.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 to 3 Working days.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. You may be responsible for any price difference between the exchanged items, as well as any additional shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photographic evidence of the damage or defect to process your return or replacement.
Contact Us
If you have any questions or concerns about our return policy, please contact us at booksinbengali@gmail.com.
By shopping on our Website, you agree to abide by our return policy as outlined above. We reserve the right to update or modify this return policy at any time without prior notice.